Store Policy

Please choose your pieces carefully as refunds or exchanges are not offered for change of mind after the item has been shipped and received due to the delicate nature of the items. Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details of each piece. Please ensure you read the listing properly, noting dimensions and colours.

By purchasing an item from my shop, it is assumed that you have read and understand the item description, information provided on the production and shipping times pages, and agree with the terms and conditions. Please note that the appearance of colours may vary between computer screens.

Due to the nature of custom orders, Shabby Soho is unable to accept refunds or exchanges on custom requests.


Please take into account production time plus shipping times. Please allow 3 weeks for shipping from Australia to the US, Canada, UK, Asia and Europe. If your order is time critical, please contact us before you submit your order to check whether we can meet your timeframes.  Please note that Shabby Soho cannot be held responsible for packages which are delayed or lost in the mail.